Shipping policy

At KayLuvsJay, we strive to get your order packaged and shipped as quickly as possible while still ensuring quality and care with every item.

Processing Times

Most orders are processed within 3–7 business days. Processing times may vary depending on:

Order volume
Custom or personalized requests
Holidays
Product availability

Please note that handmade and made-to-order items may require additional processing time.

Shipping Times

Shipping times are estimates only and are not guaranteed.

Once your order has been shipped, delivery times are determined by the shipping carrier and may be affected by:

Weather conditions
Carrier delays
Holidays
Customs processing
Other circumstances outside of our control

KayLuvsJay is not responsible for shipping delays once a package has been transferred to the carrier.

Tracking Information

Tracking information will be provided once your order has shipped.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, the customer may be responsible for additional shipping fees to have the package resent.

KayLuvsJay is not responsible for packages delivered to incorrectly entered addresses.

Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the shipping carrier, KayLuvsJay is not responsible for lost or stolen packages.

If your package is delayed, lost, or marked delivered but not received, please contact the shipping carrier directly to file a claim.

We will gladly assist where possible.

International Shipping

International customers are responsible for any customs fees, import taxes, duties, or additional charges required by their country.

Delivery times for international orders may vary significantly depending on customs processing.

Handmade & 3D Printed Products

Many of our items are handmade or 3D printed. Minor variations in color, texture, or finish may occur and are considered a normal part of the handmade creation process.